Privacy Policy · SoulMate AI

Short mein (Quick summary)

Login optional hai — sirf "Continue with Google" se. Google se hamein sirf aapka naam, email aur profile photo milta hai, password kabhi nahi.
Bina login ke (guest) chats ek random browser ID (cookie) se judi hoti hain.
Reply banane ke liye aapka message aur haal ki baatcheet hamare AI provider ko bheji jaati hai.
Hum aapka data bechte nahi. Advertising ya tracking cookies abhi use nahi karte.
Chats 365 din baad apne-aap delete ho jaati hain — aap kabhi bhi khud bhi delete kar sakte ho.
Kabhi bhi password, OTP ya bank details chat mein mat likhna.

This summary is for convenience only — the full text below is what applies.

1Who we are

SoulMate AI (https://soulmateai.allfiles.space) is operated by [Your full name or registered business name], [Business address, City, State, PIN] ("we", "us"). For the purposes of India's Digital Personal Data Protection Act, 2023 ("DPDP Act"), we are the Data Fiduciary for the personal data described here.

This policy explains what we collect, why, who we share it with, how long we keep it and the choices you have.

2Information we collect

Data	What it is	Why
Visitor ID	A random code stored in a cookie on your browser (no name, email or phone).	To keep a guest's chat history and settings.
Google account data (only if you sign in)	Your name, email address, profile photo and Google account ID, shared by Google when you choose "Continue with Google". We never receive your Google password.	To create your account, sign you in, sync your chats across devices and contact you about your account.
Account activity	Sign-up and last sign-in time, number of sign-ins, signed-in devices (browser type, IP address) and last activity time.	Account security, showing you where you are signed in, abuse prevention.
Chat messages	The messages you send and the AI replies, with time stamps and the character you chatted with.	To show your conversation and let the character remember context.
Technical data	IP address, browser/device type and request times (some of this is also kept in our host's server logs).	Security, abuse & spam prevention, rate limits, fixing errors.
Consent record	The date you confirmed you are 18+ and accepted our Terms, and which version.	To prove consent and meet legal obligations.
Contact form data	Name, email, topic and message you choose to send us.	To reply to you and handle reports or grievances.
Payment data (future)	Plan, amount and transaction reference. Card/UPI details are handled by the payment processor — we never see or store them.	Billing, refunds, tax records.

3Information we do not want

The Service does not need your real name, phone number, address, photos, passwords, OTPs, bank or card details, government ID numbers, health or other sensitive information. Please never share these in chats. If you do, they become part of the chat history until you delete it.

4How we use your information

to provide the chat service and show your conversation history;
to generate AI replies that stay consistent with the conversation;
to keep the Service safe — preventing spam, abuse, fraud and misuse, enforcing our Terms and rate limits;
to respond to your requests, reports and grievances;
to understand and improve how the Service works (using aggregated information wherever possible);
to comply with law, court orders or lawful requests from government authorities.

We do not sell your personal data and we do not use your chats for advertising.

Authorised staff can see account details (name, email, sign-in times) and may access specific conversations only when necessary — for example to investigate a report, prevent abuse or fraud, protect minors, fix a problem you raised or comply with the law. Access is limited to the admin area and is not used for advertising.

5How AI replies are generated

To create a reply, we send the character's instructions, your new message and a limited number of recent messages from the same conversation to our AI model provider (currently Groq, Inc., United States). The provider processes this data to return a reply, under its own terms and privacy policy. We do not send your IP address or visitor ID to the AI provider.

Because chat content is shared with an AI provider, please do not include personal or sensitive information in your messages.

6Consent and legal basis

We process your personal data on the basis of the consent you give when you confirm your age and accept our Terms, and for legitimate uses permitted by the DPDP Act (such as complying with law and preventing fraud). You can withdraw consent at any time by deleting your chats and clearing our cookies — the Service will then stop processing your data, although you will no longer be able to use it.

8Cookies

We only use essential cookies (your visitor ID, your consent choice and, if you sign in, a login-session cookie). We do not currently use advertising or tracking cookies. Details are in our Cookie Policy.

9How long we keep data

Chat messages: automatically deleted 365 days after they were sent, or earlier if you delete them.
Account data: kept while your account exists; deleted when you use "Delete my account" (or ask us to), except where the law requires us to keep it longer.
Login sessions: expire automatically (30 days by default) or when you sign out.
Contact/report messages: up to 24 months, so we can handle follow-ups and legal obligations.
Consent records: as long as needed to demonstrate compliance with law.
Server logs: kept by our hosting provider for a limited period for security.

10How we protect data

We use reasonable security safeguards, including encrypted connections (HTTPS), secure cookie settings, restricted access to servers and the admin area, and protections against common web attacks. No online service can be 100% secure, so we cannot guarantee absolute security. If a personal-data breach occurs, we will notify affected users and the authorities as required by law.

11Your rights and choices

Under the DPDP Act and other applicable laws you have the right to:

Access a summary of the personal data we hold about you;
Correct or update inaccurate data;
Erase your data — you can delete a single chat from the chat menu, everything with the button below, or your whole account from the account menu (top-right, when signed in);
Withdraw consent at any time;
Grievance redressal through our Grievance Officer;
Nominate another person to exercise these rights in case of death or incapacity.

Delete all my chats

Permanently removes every conversation linked to your account (if signed in) or to this browser. This cannot be undone.

For other requests, contact us via the Contact page. We may need to verify that the request comes from you (for example, by sending it from the same browser).

12Children

The Service is not intended for anyone under 18. We do not knowingly collect personal data from children. If we learn that we have, we will delete it and block access. If you believe a child is using the Service, please contact us.

13International transfers

Some of our service providers (for example the AI model provider) are located outside India, so your data may be processed in other countries. Where we transfer data, we do so as permitted by applicable law.

14Changes to this policy

We may update this policy from time to time. The "Last updated" date shows the current version. For significant changes we will ask for your consent again before you continue using the Service.

15Grievance Officer and contact

Grievance Officer: [Grievance Officer name]
Email: [grievance@yourdomain.com]
Address: [Business address, City, State, PIN]

We acknowledge complaints within 24 hours and aim to resolve them within 15 days. General questions: [support@yourdomain.com]. If you are not satisfied with our response, you may approach the Data Protection Board of India once it is available for complaints under the DPDP Act.

Questions about this policy?

Write to our support team or our Grievance Officer. We acknowledge complaints within 24 hours.