Refund & Cancellation Policy

1Free usage

SoulMate AI is currently free to use. We do not charge you anything today, so no refunds apply. This policy explains how payments will work once paid features ("Premium") are introduced.

2Premium plans

Premium may be offered as a subscription (for example weekly or monthly) or as one-time credits. The price, taxes, billing period and what is included will be shown clearly before you pay. Payments are processed securely by a third-party payment processor (such as a UPI/card gateway).

Subscriptions renew automatically at the end of each billing period until you cancel.

3Cancelling a subscription

• You can cancel at any time from your account settings (when available) or by writing to [support@yourdomain.com].
• After cancelling you keep Premium access until the end of the period you already paid for; you will not be charged again.
• Cancelling does not delete your chats — use the delete options in our Privacy Policy for that.

4When you will get a refund

• You were charged twice for the same purchase;
• Money was deducted but the payment failed or Premium was not activated;
• A technical problem on our side prevented you from using Premium for a significant part of the period and we could not fix it;
• You request a refund within 48 hours of your first-ever purchase and have not used Premium features substantially;
• Any other case where a refund is required by applicable consumer-protection law.

5When refunds are not given

• Partial refunds for unused days after a subscription renews (you can cancel to stop the next renewal);
• Credits or coins that have already been used;
• Accounts suspended for breaking our Terms or Community Guidelines;
• Dissatisfaction with specific AI replies, since AI output varies by nature.

6How to request a refund

Email [support@yourdomain.com] or use the Contact page with: the email/phone used for payment, the transaction ID and date, the amount, and the reason. We reply within 2 working days. Approved refunds are sent to the original payment method within 5–7 working days (your bank may take longer to show it).

7Failed or pending payments

If money was deducted but the payment shows as failed, it is usually reversed automatically by your bank or the payment processor within 5–7 working days. If it is not, contact us with the transaction details and we will help.

8Chargebacks

Please contact us before raising a dispute with your bank — we are happy to resolve problems directly. Accounts with fraudulent chargebacks may be suspended.

9Contact

Billing questions: [support@yourdomain.com] · Contact form